If you are not satisfied with your purchase you can return your item for a refund or a replacement. Returns are subject to the following.

A. Please contract Balance Bike Trainer to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.

B. In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.

C. The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, as per Paragraph b) above, it will be subject to a restocking fee of at least 10%. If your return is missing accessory components, or shows signs of wear and tear - restocking fees may be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact.

D. Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.

E. If the Return is due to our error, please contact us for a pre-paid Shipping Label, which would enable you to return the product at our expense. [Please note: This does not include Manufacturer defects.]

F. There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.